Shipping policy
🚚 Shipping Policy
Thank you for shopping with KOUNISH!
We’re committed to delivering your order as quickly and safely as possible. Please review our shipping policy below before placing your order.
📦 Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your payment confirmation.
Once your order has been shipped, you will receive an email with your tracking number.
Please note: During high-volume seasons or promotional periods, processing times may be slightly longer.
🌍 Shipping Options & Delivery Time
We offer worldwide shipping via trusted carriers such as FedEx, DHL, UPS, and YunExpress.
|
Region |
Estimated Delivery Time |
Shipping Method |
|---|---|---|
|
United States / Canada |
7–12 business days |
Express Air Shipping |
|
Europe |
7–15 business days |
DHL / FedEx |
|
Australia / New Zealand |
7–14 business days |
Standard International |
|
Asia |
5–10 business days |
Regional Express |
|
Middle East / Africa |
10–20 business days |
International Shipping |
Delivery time may vary based on destination, customs clearance, and local logistics conditions.
💰Shipping Costs
Shipping fees are calculated at checkout based on your delivery address and package weight.
-
Free shipping is available for orders over $100 USD (after discounts).
-
Customs duties, taxes, and import fees (if applicable) are the responsibility of the customer.
🧾 Order Tracking
Once your order is shipped, you’ll receive an email containing your tracking number and a tracking link.
You can monitor your shipment status anytime on the carrier’s official website.
⚠️ Customs & Delays
International orders may be subject to customs inspections or import duties.
KOUNISH is not responsible for delays caused by customs clearance or circumstances beyond our control (e.g., weather, pandemic, or postal strikes).
🕒 Lost or Delayed Packages
If your package hasn’t arrived within the estimated delivery time, please contact our customer service team at support@kounish.com.
We will help you track your order and resolve any shipping issues promptly.
💌 Contact Us
For any shipping-related questions, please reach out to:
📧 support@kounish.com
Our customer service team is available Monday–Friday, 9:00 AM–6:00 PM (GMT+8).
🌿 Thank You
At KOUNISH, every package is prepared with care. We appreciate your patience and support for our handcrafted beauty products — your trust inspires us to deliver excellence around the world.