Refund policy
🛍️ Return & Refund Policy
Thank you for shopping with KOUNISH!
We take pride in the quality of our skincare products and want you to love your purchase. If you are not completely satisfied, please review our return and refund policy below.
✅ Returns
We accept returns within 30 days of receiving your order.
To be eligible for a return, your item must be:
-
Unused and in its original packaging
-
In the same condition that you received it
-
Accompanied by proof of purchase (order number or receipt)
Please note that opened or used skincare products cannot be returned for hygiene reasons.
💳 Refunds
Once your return is received and inspected, we will notify you by email about the approval or rejection of your refund.
-
If approved, your refund will be processed to your original method of payment within 5–10 business days.
-
Shipping fees are non-refundable unless the product was defective or incorrect.
🔁 Exchanges
We only replace items if they are defective or damaged.
If you need to exchange your product for the same item, please contact our customer service team before sending your return.
📦 Return Shipping
To initiate a return, please email us at support@kounish.com.
We will provide return instructions and the correct return address.
-
Customers are responsible for return shipping costs unless the return is due to an error on our part.
-
We recommend using a trackable shipping service to ensure safe delivery.
⚠️ Non-Returnable Items
The following items cannot be returned:
-
Opened skincare or cosmetic products
-
Gift cards
-
Promotional or clearance items
📞 Contact Us
If you have any questions about your return or refund, feel free to reach out:
📧 support@kounish.com
We’re always happy to help ensure you have a smooth and satisfying experience with KOUNISH.
🌿 Additional Notes
All KOUNISH products are made with care and tested for quality. Please review product details carefully before purchase, and contact us if you have any questions before ordering.